Shipping time

Most orders are fulfilled within 24 hours from the time of your order from MONDAY to FRIDAY. If your order isn’t sent within 48 hours from the time of your payment, you can request the refund and you will receive all of your money back. We are  using standard postal service of Slovenia (https://en.posta.si/).

Countries in the central Europe will most likely receive packages in less than 5 days, countries from Wider Europe will most likely receive packages in about a week.

Upon your order you will receive the tracking number and you will be able to track the order at https://sledenje.posta.si/ (English language available at the top right corner).

Company location (where your orders will be fulfilled)

Office address:
Agleya d.o.o.
Ulica ob hrastih 11
1291 Skofljica
Slovenia

Return conditions

The customer has 15 days from delivery date to inform our customers service about the wish to return a product. From this date, customer has additional 15 days to return the product.

If you are not satisfied with our products, please get in contact with our customer service, and we may be able to help.

All items must be returned in their original packaging sealed, unopened, unused, and undamaged (if applicable).

Returning your item

If you wish to return an item, please contact a member of our Customer Service Team by email via [email protected] Only once arranged with a member of our team may an item be returned. If damaged, we will send out a replacement once the original item has received back to us and inspected.

If you are shipping an item over 75 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Replacements

If your item was damaged upon delivery, you must inform us within 7 calendar days of receipt at your address. You can use the above email address to let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if applicable.

If the product fails while still under warranty, you may contact us with a photo and description showing the defect. Upon receipt and inspection of your item, it will either be repaired, or a replacement will be sent out to you.

Shipping

To return your product, you should mail your product to: Ulica ob Hrastih 11, Škofljica, 037, 1291, Slovenia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

If a refund has been requested, upon the agreed return of an item to our warehouse, a member of staff will inspect the item to ensure it meets the above conditions. If approved during the inspection, a refund will be issued back to you via store credit or your initial payment method if possible.